Are Android users nicer than Apple users?

Are Android users nicer than Apple users?
Are Apple fan-boys inheriting the famous Steve Jobs character?
or is the Apple system more pro-negative reviews?

Before going into the core, let me write up the summary:

I have suggestions for both Android and Apple:
1) Allow author replies on comments. It fosters community and loyalty and it really help us reach the users.
I would love to be able to have a “reply” button next to a review so I can simply say things like: you forgot to press X. Or “update the app”.
It would solve 80% of bad reviews and it would also allow other users with the same issues to see what’s going on.

2) In-app review system. Some way to detect that you’ve used the app for a while and popup a review window without the need to go into android market or itunes page.
I’m actually doing something similar on Apple already, but if you want to review it will get you out of the app and get to the itunes page. Not convenient.

3) A clear visible “contact author” and “support” link next to the review buttons. In a way that you can actually see a big screaming “help me!” when you are about to write a 1 star review saying the app is not working and the author should go to hell and burn slowly for not even trying. We do try, damn it, we do try!

Now the core:

All my applications have gotten better reviews on Android than Apple devices, eventhough they work and look exactly the same way. Let me give you an example of the latest comments from Dogfight (it works for any given application) without skipping or modifying any.

On Android:
Average Rating for all reviews to date: 4 stars!

5 stars
by Nick (July 6, 2011)
If this game doesn’t deserve 5 stars, then I don’t know what does. Love the multiplayer I hope we get new maps soon with different base locations

5 stars
by Clayton (July 6, 2011)
Love it so fucking awsome now their.r tanks:-)

5 stars
by James (July 4, 2011)
Been playing a while and this game gets better and better. Regular proper updates. Well done zuperman great game.

5 stars
by skenny (July 4, 2011)
Finally something worth paying for!! GREAT GAME! Thanks

4 stars
by ねくろのみこん (July 3, 2011)
楽しいと思いますー。 遊んでいて不都合も特にないです。

5 stars
by Bharanidharan (July 1, 2011)
Amazing game. Amazing gameplay in samsung galaxy pad. Other than planes there are tanks and zeplins too! The best part is the game architect -beedee

3 stars
by Ron (July 1, 2011)
It was a great.game until everyone started cheating.

5 stars
by Jeffery (June 29, 2011)
Best game on android market

5 stars
by Munim (June 29, 2011)
Its a great game and playing online is even more fun then the missions! But how do you chat online?

5 stars
by Adrian (June 28, 2011)
One if the best multiplayer games I’ve played on Android, highly recommend this game if you like a challenge

5 stars
by Paulo Henrique (June 27, 2011)
Muito bom! Vale a pena comprar. Física é boa, falta melhorar na curva da aeronave. Na curva não perde velocidade.

Now on Apple:
Average rating for all reviews to date: 2 stars! <--

Bug: 1 star
by Tap tanks on Jul 4, 2011 version 4.0.4
Plz fix bug preambles on I pad cause I can’t log in my account cause it says I already logged in..plz fix it somebody better connections also.

Rip off: 1 star
by Yyyrtoo on Jul 1, 2011 version 4.0
So I paid for the game but now I can’t because it says I need an upgrade after a week and the upgrade is not free how come apple allows this tipoff con game on it’s system

Nice Try, But……..: 1 star
by BullSeye56 on Jul 1, 2011 version 4.0.4
I’ve been playing flight simulators for about 30 years. Played this game on the 3GS and it has potential but is nowhere near being a satisfying, single-player experience. The flight model is not realistic but I’d overlook that if I could actually complete the first tutorial. The plane handles OK and it’s easy enough to fly thru the hoops, but when the enemy fighter “appears” (I guess it appeared, so the game said, but I never saw it), forget it. I was turning so fast I must have been pulling about 10 G’s, looping, Immelman’s, the works, and I still can’t get the enemy off my six. If you can’t see ‘em, you can’t shoot ‘em. If you’re going to have me go up against another plane in a training mission, don’t make me fight the Red Baron, OK? Worse yet, you can’t skip the tutorial apparently. I paid, and all I’ve gotten so far is a tutorial I can’t finish or bypass. Bad design. I should get to decide what I want to do in the game; these linear games that force you to do the impossible or you don’t get any further are just nuts. I can’t understand why developers do this. It’s supposed to be fun, not frustrating.

Best game for the iPad: 5 stars
by Atvan on Jun 28, 2011 version 4.0
This game rocks! The single player missions are good, but the game really shines in multiplayer. Flying bombing, getting shot down, trying to evade planes while in your tank, it’s all fun!
Two small things that I would like changed- the single player opponent planes turn weird, making them hard to fight, as they can turn 90 degrees instantly. Also, I think there should be a free play where you can choose any plane or tank and just drive around and shoot targets.

Dogfight: 5 stars
by Ox15 on Jun 25, 2011 version 4.0
Dogfight is the best game I have. It’s challenging and pushes your skills to the limit. The graphics are awesome and it is easy to learn the controls. Nothing beats it. I don’t know why there are bad reviews because this game can’t be beat. And it’s usually the people who dislike the game that say something and the people who like the game are to busy playing the game to write a review. So that way you only get the negative side. But this game rules and so does everyone that plays it. The person who made the game plays it as well and keeps you informed on what’s new and what is still to come. There’s a ranking system where you earn points for shooting people down or bombing enemy hangers. On multiplayer mode there’s always people playing and usually never a dull moment. And with the new tanks things should get really interesting. You can play with friends and battle your enemy’s as you fly across the sky in DOGFIGHT(action music)!!!!!!!!!!!!!!!!!!!!

Very bad: 1 star
by Dude123098 on Jun 24, 2011 version 4.0
After purchase of the game it says that it is “highly recommends a mouse” be used. What? This is suppose to be an iPad app, why even put a game in here if it’s best to use a freaking mouse? Be warned, unless you iPad comes with a mouse, this game will be a waste of money.

Frustrating and not worth money: 1 star
by Acieu on Jun 13, 2011 version 3.2.7
The game never let you get past the training mission. No matter how well I fly through all the hoops without crashing etc I am in an endless loop, I have reloaded multiple times. Great potential but no one is reacting to feedback.

As you can see, things ain’t pretty. In all seriousness, I don’t think that Apple users are worse, it’s just the way the review system and the tech-savvyness difference between platforms.
After reading all the reviews (200+) I see a few trends:
1) Apple users want it easy. Like real easy. My game has complex missions, since they are hard to pass I get 2 reactions:
Apple instead of trying hard they write a review: I can’t fly, I can’t pass, etc…
Android try hard and if they can’t pass it they write a review: I love that this game is not so easy.

2) Android users seem more tech-savvy.
Check Apple’s previous comments: It asks for a mouse???? Seriously, I have no clue what he is talking because there is nothing on any ipad/ipod/iphone app that would ask for a mouse. Maybe on the “internes”
Another comment: I can’t log in, it says i’m already connected. (usually just wait 30 seconds to lose the other connection and it will work again).
Another: Controls suck, you can’t calibrate. (there is a big “settings” button to calibrate, plus the first time you load the game it asks you to calibrate).

On android on the other hand I’ve never got those kind of comments.

3) Android users tend to contact the author when trouble arises. Apple users just write a bad review.
This really bothers me. I’ve tried everything possible to make sure that I’m accesible. There is a big “help” with contact info. My personal email is listed on the app and there is a forum available for help & support. Yet… 95% of posts and emails I receive are from Android users.
Check the last review on Apple: “Great potential but no one is reacting to feedback.”. I’m always reading feedback and reacting on it, the problem is that Apple users seem not to be able to find out.
To give you an idea, the “I can’t login because it says i’m already logged in” review on Apple never happened to me on Android, but I did get emails asking me about it from Android users. A simple: just wait 1 minute, you’ll be back on. Worked.
Some Android users send me screenshots (which are not easy to take on Android) and even logcat reports (again, not easy) by email with their problem and questions.
I hardly get emails from Apple users, but bad reviews keep pilling up.

The problem with bad reviews is that I can’t reply to them personally. So even when I see a “I don’t have a mouse” comment, I can’t contact that person to help him out and they get the wrong impression: “Great potential but no one is reacting to feedback.”

4) Apple system is pro-bad reviews.
Until recently, when you removed an app Apple would ask you to review it. At no other time would it ask to do so. In summary: you are removing this application, mind to tell us why you don’t like it? (expect 5 stars here? ha!)
Another thing, when you download an app on itunes, you download it and never go back unless it really pissed you off. The info about “contact author” is not that visible but the “write review” button is pretty big.

On Android it never asks you to write a review, but for every update you get on the app there is an easy way to do so.